Account Manager

Duties & Responsibilities

• Work with Business Development to transition and onboard new customers to your area.
• Serve as the primary point of contact for existing and newly assigned customer accounts.
• Responsible for all assigned snow and/or landscape customer renewals, which are to be managed through the renewal process within the Company’s CRM (Salesforce).
• Identify solutions to expand services with landscape and snow removal customers.
• Identify property enhancement projects based on customer’s property needs/priorities.
• Partner with General Manager/Enhancement Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed).
• Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basis.
• Record all enhancement proposals within the company’s CRM (Salesforce) daily to ensure an active and up-to-date enhancement pipeline.
• Provide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levels.
• Prioritize all enhancement projects for each customer’s property to focus on the greatest need for the highest impact.
• Cookordination and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met.
• Coordinate and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met.
• Work with Production Manager to schedule crews and allocate resources efficiently.
• Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
• Monitor project budgets and track expenses to ensure profitability.
• Aprove invoices and ensure timely billing for services rendered.
• Clearly communicate with senior management on account status, project progress, and financial performance.
• Assist customers with their year-round budget planning (as needed).

Qualifications

• High school diploma or G.E.D. equivalent required. Advanced degree preferred.
• Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
• Proven track record of managing customer accounts and successful project delivery.
• Excellent communication, time management, and organizational skills.
• Superior interpersonal skills with the ability to build rapport with customers and teams.
• Proficient in project management and budgeting.
• Ability to multi-task and work with pressures of deadlines.
• Strong problem-solving skills and attention to detail.
• Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
• Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
• Ability to work with General Manager, Operations Team, and Senior Leadership.
• Goal oriented, strong collaborative mindset
• Strong value system (i.e. integrity, honesty)
• Bilingual in Spanish a plus
• Valid Driver’s License required
• Ability to perform site visits, walk on uneven terrain and inspect landscaping projects.
• Ability to lift and carry up to 50 pounds.