Account Manager

About the role

The Account Manager is responsible for working with Business Development to transition and onboard new customers, serving as the primary point of contact for existing and newly assigned customer accounts, and managing all assigned snow and/or landscape customer renewals through the company's CRM (Salesforce).

Responsibilities

• Identify solutions to expand services with landscape and snow removal customers.
• Identify property enhancement projects based on customer’s property needs/priorities.
• Partner with General Manager/Enhancement Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed).
• Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basis.
• Record all enhancement proposals within the company’s CRM (Salesforce) daily to ensure an active and up-to-date enhancement pipeline.
• Provide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levels.
• Prioritize all enhancement projects for each customer’s property to focus on the greatest need for the highest impact.
• Cook up and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met.
• Work with Production Manager to schedule crews and allocate resources efficiently.
• Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
• Maintain project budgets and track expenses to ensure profitability.
• Approve invoices and ensure timely billing for services rendered.
• Clearly communicate with senior management on account status, project progress, and financial performance.
• Aid customers with their year-round budget planning (as needed).
• Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that customer needs are met.
• Ensure all services related to landscape and snow removal meet or exceed industry standards and customers’ expectations.
• Conduct regular quality control checks and resolve any issues promptly.
• Address and resolve customer concerns or issues related to landscape and snow removal operations in a timely and professional manner.
• Build and maintain strong, long-term customer relationships through regular communication and personalized service, ensuring continued customer retention.
• Plan, coordinate, and execute customer entertainment events/activities to help facilitate enhancement sales goals and meet annual company sales/profitability objectives.
• Utilize all CRM tools.
• Learn, understand and adhere to the existing enhancement sales process.
• Learn all facets of the aggregate business to ensure an understanding of all roles and functions within the company.
• Sell enhancement work that is both executable and profitable.
• Ensure adherence to safety standards and environmental regulations.
• Adhere to Company administrative policies, procedures and business ethics codes.

Requirements

• A high school diploma or G.E.D. equivalent required. Advanced degree preferred.
• Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
• Proven track record of managing customer accounts and successful project delivery.
• Excellent communication, time management, and organizational skills.
• Superior interpersonal skills with the ability to build rapport with customers and teams.
• Proficient in project management and budgeting.
• Ability to multi-task and work with pressures of deadlines.
• Strong problem-solving skills and attention to detail.
• Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
• Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
• Ability to work with General Manager, Operations Team, and Senior Leadership.
• Goal-oriented, strong collaborative mindset.
• Strong value system (i.e. integrity, honesty).
• Bilingual in Spanish a plus.
• Valid Driver’s License required.
• Ability to perform site visits, walk on uneven terrain and inspect landscaping projects.
• Ability to lift and carry up to 50 pounds.

Benefits

• Competitive salary based on experience.
• Medical and dental insurance benefits.
• Company-sponsored Group Term Life & Short-Term Disability insurance.
• 401k retirement plan with company match.
• Paid vacation and holidays.