Account Manager

Position Summary

As our Account Manager, you will be responsible for all sales activities, from lead generation through close. You will develop and implement an agreed upon plan which meets both personal and company goals of expanding the customer base. Work within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and quality policy.

Qualifications & Requirements

• Excellence in customer relations, Customer service, diplomacy, product presentation, consultative selling techniques, professionalism, and computer literacy
• 5 to 7 years experience in Sales/Customer Service Management
• Experience with a Quote database strongly preferred
• Connectors and Custom Cable Assembly knowledge strongly preferred
• Military Aerospace market segment knowledge strongly preferred

Our Core Values

The core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

What You Will Own

• Own assigned customer accounts, serving as the primary point of contact for customer support, business growth, delivery performance, escalations, and strategic account management.
• Lead customer onboarding, audits, business reviews, customer visits, and account activities while coordinating cross-functional support and corrective actions as required.
• Prepare quotations, manage opportunity follow-up, support pricing activities, and coordinate with outside sales representatives to drive bookings, revenue growth, and profitable business opportunities.
• Maintain accurate forecasts, backlog data, customer demand information, and ERP records while monitoring demand trends, resolving forecast discrepancies, and communicating risks that may impact production, inventory, capacity planning, or delivery performance.
• Coordinate with Sales, Operations, Engineering, Quality, and Supply Chain teams to resolve pricing, specification, delivery, contractual, and order management issues throughout the order lifecycle.
• Coordinate cross-functional activities including backlog recovery, customer commitments, deviations, corrective actions, and continuous improvement initiatives to support customer satisfaction and business objectives.
• Develop and maintain KPI scorecards, forecasts, backlog reporting, customer performance metrics, and Salesforce data to support business planning, customer performance management, and operational decision-making.
• Lead weekly business reviews to monitor bookings, backlog health, forecast accuracy, pipeline activity, customer performance, past-due orders, and corrective actions while providing customer insights to support revenue attainment and operational objectives.
• Collaborate closely with Engineering, Production, Quality, Accounting, Purchasing, Supply Chain, Finance, and Sales teams to support customer requirements and successful order execution.
• Facilitate cross-functional communication to align customer priorities, delivery commitments, operational constraints, and business objectives.
• Cook up with outside sales representatives on account strategy, growth initiatives, and customer opportunities while participating in internal meetings to drive action items and resolve obstacles.
• Take full ownership of assigned customer accounts and commitments from initiation through completion.
• Proactively engage customers to influence order timing, approvals, schedule adjustments, and recovery plans.
• Identify customer risks and opportunities and act early to prevent issues rather than react to them.
• Lead stakeholder engagement, information gathering, and execution required to support customer success and make informed decisions within established company guidelines.

Systems You’ll Use

• Google
• Enterprise
• ADP
• Pay Transparency

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $70,304 - $82,000 per year, plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Candidate Inquiries Only-No Third-Parties***