Account Manager

About the role

WIN Waste Innovations is looking for an Account Manager to generate revenue growth by utilizing a consultative selling approach in the retention of current customers.

Responsibilities

• Establish and maintain a high level of customer satisfaction, including meeting customer retention goals.
• Communicate with and work alongside the Sales Manager to resolve unique customer issues or concerns.
• Reduce lost accounts by diffusing cancellation requests.
• Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Demonstrate expertise in waste evaluation skills.
• Demonstrate increased knowledge of services provided by WIN Waste Innovations, pricing, and competition.
• Understand and effectively communicate pricing and service strategies.
• Offer and quote pricing for service on demand as encountered during customer contact.
• Play a key role in meeting sales and pricing objectives by proactively promoting WIN Waste Innovations services.
• Identify opportunities to up-sell and cross-sell existing customers and refer opportunities appropriately.
• Proactively engage other WIN Waste Innovations business opportunities.
• Generate leads for follow-up by inside and outside sales personnel.
• Effectively use WIN Waste Innovations sales tools (e.g., Salesforce.com, TRUX, Pricing Tools).
• Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Demonstrate an understanding of appropriate local, state, and federal regulations.
• Maintain a positive work environment by acting and communicating in a manner that fosters good relationships with customers, clients, vendors, co-workers, and management.

Qualifications

• Demonstrate excellent communication and problem-solving skills.
• Demonstrate excellent negotiation skills.
• Have demonstrated leadership.
• Exhibit proficient use of a personal computer and WIN Waste Innovations sales tools (e.g., Salesforce.com, TRUX, Pricing Tools).

Preferred Qualifications

A bachelor's degree is preferred.

Benefits

• Industry-leading benefits with multiple and flexible medical plans.
• Outstanding PTO program and floating holidays.
• Strong 401k program with company match.
• Tuition reimbursement plan.
• College loan reimbursement.
• College scholarship program for dependents.
• Parental Leave Program.
• Inclusive culture with employee engagement events and resource groups.
• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability.
• Paid vacation, holidays, and personal days.

About the company

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities, supported by a team of 2,300 employees. The company processes more than 11 million tons of waste annually, converting 6.7 million tons into clean, renewable energy that powers 340,000 homes, and recycles over 234,000 tons of plastic, paper, and metals. WIN Waste Innovations operates a vertically integrated platform of 50 strategically located collection, transfer, and disposal assets, including waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles.