Account Manager

This is a Tuesday–Saturday role.

Responsibilities

• High customer interactions, including prospecting, cold calling, closing deals, and daily account management.
• Negotiate transactional rates with prospects and closed customers to win opportunities to grow market share.
• Generate and qualify leads daily to determine compatibility with our services.
• Maintain accurate tracking and history of all shipments.
• Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues.
• Analyze customer needs and develop customized solutions to optimize efficiency, reduce costs, and improve overall supply chain performance.
• Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.

Requirements

• Prudent yet assertive in risk-taking.
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.
• Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
• Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
• Motivated by achieving bottom-line results.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Sales, negotiation, or communication experience preferred.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.