Account Manager

Key Responsibilities

• Build and maintain long-term relationships with clients, ensuring satisfaction and retention through proactive communication, plan management, and timely issue resolution
• Own the service experience of clients, coordinate with internal teams to understand and meet client needs, and manage contract monitoring, renewals, and implementation support
• Ensure issues are resolved promptly and accurately, using tools and processes to meet or exceed client expectations
• Demonstrate a strong understanding of the client’s industry and business needs, and provide education on industry trends, new products, and competitive landscape
• Provide collateral materials and guidance to clients and internal staff to strengthen relationships and service delivery
• Track and analyze KPIs to assess service effectiveness and identify improvement opportunities

Skills & Qualifications

• Strong communication and interpersonal skills for effective client engagement
• Ability to manage multiple accounts and priorities
• Understanding of the healthcare or related industry
• Proficiency with plan management, reporting, and service tools
• Experience in client service, account management, or related roles is preferred

Work Environment

The role can be remote and may involve regular interaction with clients, internal teams, and stakeholders. It requires a proactive, customer-focused mindset and the ability to adapt to evolving client needs.