Account Manager

Webconnex is an ambitious team of passionate individuals headquartered in Sacramento, California, with employees across the country. We prioritize our intentional company culture and believe in empowering, honoring, and trusting our team members. With over 50,000 customers processing over $1.5 billion annually for events and fundraising, we offer a talented team doing big things.

About the Role

As an Account Manager, you will grow and nurture a segment of customers that are strategically important to the company. By building a deep knowledge of and relationship with your customer segment, you will develop creative strategies to help your customers overcome challenges, save time, increase revenue, and maximize the value they receive from our products and team year over year.

Responsibilities

• Point Person: Serve as the primary and consistent point person for your customer segment, ensuring they have a trusted advisor who is in their corner and knowledgeable about our products.
• Host strategy meetings: Schedule and conduct regular calls/screenshares with customers to advance the relationship and review their account to ensure they are set up for success and realizing the most value possible.
• Keep customers updated: Keep your customers informed about new features and help onboard them when needed to help them realize the value of our product offerings.
• Deliver on-time solutions: Be aware of and meet your customers' needs to ensure deadlines are met.
• Lead: Collaborate with dedicated team members to provide the best support and strategy to your customers, helping to lead that team and coordinate strategies.

Qualifications

• Experience in sales and providing solutions based on customer needs
• Great presentation and communication skills, including high confidence in engaging with decision-makers
• Proven ability to juggle multiple projects at a time while maintaining a sharp attention to detail
• Great organizational and time management skills, with reliable follow-up skills
• A positive, can-do attitude ready and willing to overcome obstacles
• High emotional intelligence to read the customer and identify any perceived needs or concerns

Required Learning

• Never Split the Difference by Chris Voss
• JOBS TO BE DONE by Clayton Christiensen
• SWITCH by Chip Heath

Benefits

• Salary range: $55,000 - $85,000 annually
• Opportunity for growth and bonuses
• 401(k) with company match and equity pool opportunities
• Blue Shield health care package, vision plan, and health savings account (HSA)
• Dependent Care Flexible Spending Account (FSA)
• Benevolence Fund for larger medical expenses
• $1,200 annual mental health benefit
• Connection Credits for team experiences
• 10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday, and 2 personal days
• Participation in 3 company trips (including tropical summer experience with company & families)