Account Manager

What You’ll Do

• Drive revenue across your book of business by owning retention, expansion, and growth.
• Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract.
• Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals.
• Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention.
• Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp’s product suite to their operational goals.
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities.

What You Need

• Minimum 2-3 years of new business sales or account management experience in a B2B organization.
• Proven track record managing a book of business and driving retention, expansion, and customer satisfaction.
• Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes.
• Experience running executive-level business reviews and presenting data-driven recommendations.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets.
• Highly adaptable and comfortable with the pace and change of an early-stage startup.

Nice To Haves

• Background working with early-stage startup customers or in high-growth B2B SaaS.
• Experience building customer success processes and playbooks from the ground up.
• Track record of consistently exceeding retention and expansion targets.
• Technical aptitude with ability to quickly learn complex products.

Benefits at Warp

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching: Start investing in your future from day one.
• Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
• Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.

Hiring Location

Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week.