Account Manager

Job Description

The field Account Manager (Optical Channel) is responsible for developing, implementing, and executing sales strategies for the Independent channel, growing top line sales through relationships with existing and potential new independent eye care professional customers. The Account Manager will achieve this objective by demonstrating Walman’s value proposition and communicating programs to practice owners, doctors, and staff.

The Account Manager is critical in building relationships and bridging communication between these external groups and internal management while optimizing the sales growth for this channel.

General Function

• Fosters strong relationships with and provides ongoing support to existing customers resulting in loyalty and high customer sales retention
• Grows sales revenue within existing customers base through purposeful consultative selling efforts
• Develops new business with prospective customers
• Identifies areas of improvement to consistently exceed sales quotas
• Implements and monitors partnership programs with territory based customers
• Uses competitive knowledge on the independent channel of trade to be able to recommend opportunities to gain market share
• Liaises between Sales Force and Strategic Partners to maximize opportunities in the field
• Operates as a lead point of contact for matters specific to assigned customers
• Collaborates on the business management of Strategic Partnerships within assigned territory
• Gives presentations on enhanced practice management and market trends to doctors and opticians
• Supports promotions (sell in and sell through) to customers by understanding brand and business objectives and incorporating input from Sales, Marketing, and Operations
• Fosters strong relationships and provides ongoing support to key partners from both Alliance and Buying Groups, specifically ADO Practice Solutions
• Ensures timely and successful delivery of solutions according to customers’ needs and objectives
• Identifies and grows opportunities within territory and collaborates with sales leadership to ensure growth attainment

Basic Qualifications

• Bachelor’s Degree
• 5+ years of experience working in an account management function or similar role, preferably in the optical industry
• Territory & Call Cycle Management experience
• Strong interpersonal skills and high emotional intelligence
• Attention to details including some data analysis
• Demonstrated ability to think strategically, yet deliver strong execution
• Strong communication and presentation skills with the ability to interact and negotiate effectively at all levels of the organization as well as with customers
• Strong initiative and sense of urgency – ability to work within the high expectation of the company, team, and vendor partners
• Ability to quickly generate and initiate creative solutions to problems as they arise
• Strong computer skills; Microsoft Office – Excel, Word, PowerPoint, Outlook
• Willingness to travel and ability to drive a company automobile

Preferred Qualifications

• Bachelor’s Degree in Business Management or similar
• Professional outside B2B selling skills in the healthcare arena

Basic Qualifications

• Bachelor’s Degree
• 5+ years of experience working in an account management function or similar role, preferably in the optical industry
• Territory & Call Cycle Management experience
• Strong interpersonal skills and high emotional intelligence
• Attention to details including some data analysis
• Demonstrated ability to think strategically, yet deliver strong execution
• Strong communication and presentation skills with the ability to interact and negotiate effectively at all levels of the organization as well as with customers
• Strong initiative and sense of urgency – ability to work within the high expectation of the company, team, and vendor partners
• Ability to quickly generate and initiate creative solutions to problems as they arise
• Strong computer skills; Microsoft Office – Excel, Word, PowerPoint, Outlook
• Willingness to travel and ability to drive a company automobile

Benefits

• Health care
• Retail savings
• Paid time off/vacation
• Variety of employee discounts