Account Manager

About the role

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service. Wallace Management Company manages small loan companies with over 125 branches in 7 states—and growing! We have been in the small consumer loan business since 1980.

Responsibilities

• Provide quick and friendly customer service either in person or over the phone to assist with questions or taking and posting loan payments
• Prepare loan documents and manage the application process
• Create and maintain positive customer relationships and keep in contact with customers regarding their loan status
• Contact customers to help them get back on track if they have overdue payments
• Partner with management to maintain branch operating standards and grow the business

This position may require occasional travel.

Benefits

• Competitive, low-cost employee health, dental, vision, and life insurance for full-time team members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities