Account Manager

About The Job

Account Managers at Our Client have been instrumental in setting the standard for full-service logistics since 1980. With a focus on Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing, they offer tailored solutions backed by decades of experience and direct access to transportation assets. This ensures smarter, faster, and more reliable solutions, earning the trust of clients across the nation.

Duties And Responsibilities

• Serve as an advocate and liaison for clients to ensure overall customer satisfaction.
• Expand assigned customer accounts through ongoing relationship and business development.
• Communicate with internal departments to secure the terms of sale, including negotiating rates, identifying carriers, and procuring the right equipment for the customer's needs.
• Ensure the integrity of shipments both internally and externally while following standard processes and procedures.
• Provide support for the assigned Corporate Account Executive by quoting customers on services.
• Analyze customer data, shipping patterns, and feedback to identify opportunities for improvement, expansion, and upsell.
• Track and update shipment status to customers to provide superior service.
• Confidently solve problems for the customer in a timely manner.
• Answer a high volume of emails and phone calls while providing excellent customer service.
• Develop different options that deliver greater value to both the client and business.

Qualifications

• A minimum of a High School Diploma/GED, with an Associate's or Bachelor's Degree preferred.
• At least 2+ years of experience in account management, business development, sales, logistics, and customer relations.
• Prior LTL and Transportation experience is required.
• The ability to service multimillion-dollar accounts and support new and existing sales opportunities.
• The ability to establish, cultivate, and maintain working relationships with clients, vendors, and team members.
• The ability to problem-solve and handle high-pressure situations in a timely manner.
• The ability to manage complex transactions promptly and professionally.
• To exude drive, assertiveness, passion, and dedication to your assigned customers.
• Excellent and effective communication skills.
• The ability to multi-task and prioritize workloads.
• The ability to learn various software systems and understand Windows-based applications such as Word, Excel, Outlook, etc.

What We Offer

• Competitive base salary.
• Comprehensive benefits package, including health, vision, and dental coverage.
• 401(k) with immediate vesting and company match.
• Generous time off, including PTO, holidays, and an extra day off for your birthday.

Featured Benefits

• Medical insurance.
• Vision insurance.
• Pension plan.
• Dental insurance.
• 401(k).

Requirements Added By The Job Poster

• 1+ years of Transportation, Logistics, Supply Chain, and Storage experience.
• A High School Diploma.