Account Manager

Job Summary

The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients.

Key Responsibilities

• Train dealership personnel on the use of Vitu.
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu/VITU support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee training both in-person and via webinar.

Minimum Qualifications and Experience

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles.
• Account management in a business to business environment is preferred.
• Experience with DMV accounting and bundle reconciliation.
• EVR program knowledge (E-filing).
• Knowledge of DMV regulations pertaining to registration processing.
• Experience with Chrome and Firefox configuration and settings.
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive.
• Able to effectively communicate with high level Executives.
• Able to work independently with limited supervision.
• Valid Driver’s License & Acceptable Driving Record.

Compensation

The salary range for this position is: $61,400 - $92,400. This role includes bonus eligibility and may also offer participation in an incentive compensation plan. Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law. This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment.