Account Manager

About the role

Viant is seeking a talented Account Manager to join our Sales Team. In this dynamic role, the Account Manager owns the client-facing relationship, ensuring superior service through pre-sales support, campaign management, relationship development, account retention, and upsell activities. This is a tremendous opportunity to gain experience in generating revenue alongside a territory sales team.

Our Account Managers are enthusiastic, outgoing self-starters charged with supporting pre-sales activities to help win accounts and managing ongoing client relationships. With excellent communication and interpersonal skills, the ideal candidate works well with cross-functional team members to help our clients navigate changes in the media landscape and leverage Viant’s Adelphic platform and data services to grow their business.

Responsibilities

• Support RFI/RFP process to land new accounts across all service models in assigned territory
• Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
• Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
• Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
• Manage the campaign launch process from start to finish, inclusive of client kick-off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
• Utilize Salesforce to ensure all campaign information is accurate
• Develop a deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling
• Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
• Support growth goals quarter-over-quarter and year-over-year, and serve as the primary point of contact for the customer on day-to-day account needs

Qualifications

• 2-3 years of digital media, programmatic, or ad tech account management or client service experience
• 6+ months of hands-on-key campaign management experience
• Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting, and optimization strategies
• Ability to thrive in a fast-paced work environment while quickly gaining product efficiency across our broad set of offerings
• Smart, articulate, polished, self-driven, and highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
• A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross-sell, and customer success
• Proficient in MS Office, including PowerPoint, Excel, and Outlook; exposure to Salesforce.com or similar CRM; and aptitude for working with custom software systems
• Bachelor’s degree required

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO

Pay

Base compensation range: $75,000 - $90,000