Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing daily communication and maintaining strong client relationships.
• Cookordination communication between clients and internal departments to ensure alignment of priorities, timelines, and operational requirements.
• Monitor account performance and KPIs, ensuring service levels and operational goals are consistently met.
• Investigate and resolve claims and chargebacks, including root cause analysis and coordination of corrective actions.
• Manage and coordinate value-added service projects such as reworks, product conversions, time studies and kitting initiatives.
• Prepare and present client reporting, including weekly performance updates and Quarterly Business Reviews (QBRs).
• Maintain and update account documentation, including Standard Operating Procedures (SOPs), pricing agreements, and operational guidelines.
• Cookordinate inventory-related requests and special projects, including donation and disposal orders.
• Cookoperate with operations, freight forwarders, and international teams to support efficient order fulfillment and shipment execution.
• Escalate operational issues as needed and assist in cross-functional problem solving to maintain service levels.
• Support continuous improvement initiatives to enhance operational efficiency and client satisfaction.
• Become Hazmat certified and help guide/manage all hazmat processes.
• Manage accounts receivable collections process to ensure prompt payment from customers and resolve billing issues with customers.
• Supervise customer service representatives servicing accounts and coordinates daily workflow.
• Negotiate updated pricing with assigned clients for any new or changed processes.
• Insure all AdHoc services are entered into the billing system daily/monthly for invoicing requirements.
• Aid with client visits, business reviews, account planning, and forecasting activities.
• Manage supply inventory and place orders when needed.
• Perform and direct quality inspections.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 3–5+ years of experience in account management, supply chain, logistics, or operations.
• Advanced Microsoft Office and software applications skills, specifically Excel, Power Point, Smartsheet and Word.
• Experience working with client-facing roles and cross-functional teams.
• Experience working with beauty products, such as hair care products and cosmetics preferred.
• Experience working with hazmat with hazmat certification preferred.
• Strong analytical and problem-solving skills, with the ability to investigate operational issues and identify solutions.
• Excellent communication and relationship management skills.
• Experience with ERP, WMS, and order management systems preferred.
• Ability to manage multiple priorities in a fast-paced environment, while maintaining strong organizational skills.