Account Manager

About the role

The Account Manager plays a crucial role in supporting our purpose of creating lasting value for those we serve by directly managing the customer relationship and acting as a liaison between the business and the customer. This individual will make daily personal visits to customer locations to demonstrate products, discuss projects, and maintain personal and professional relationships. The Account Manager is seen as a champion for the company culture and promotes our culture, our 5 P’s, and our purpose to create lasting value for those we serve.

Responsibilities

• Build and maintain excellent customer relationships
• Provide excellent customer service for existing customers by offering solutions, managing projects, or providing information on products or services
• Identify new business opportunities and establish new customer relationships
• Review reports of business transactions, sales reports, expense reports, and promotional letters for assigned accounts
• Develop strategic selling strategies for individual customers, track and analyze buying patterns
• Work closely with Inside Sales Representatives and Technicians to keep account activities and literature up to date
• Develop technical knowledge of new and changing industry trends

Requirements

• Five years of experience in sales is required
• Minimum of two-year degree or equivalent experience required; four-year degree preferred
• Demonstrated leadership experience required
• Electrical product knowledge is preferred
• Proficiency in Microsoft Office required
• Ability to travel (approximately 15%) for training and support of customer needs

Skills

• Excellent customer service orientation
• Ability to negotiate effectively at a high level and build strong relationships with customers, vendors, and suppliers
• Ability to build strong relationships with our internal sales force and assist, guide, and mentor when needed
• Excellent communication skills, including written, oral, and effective listening skills
• Strong problem-solving and decision-making ability
• Ability to prioritize and juggle multiple priorities
• Ability to learn, grow, and adapt to change
• Ability to successfully work independently and in a team environment
• Strong work ethic with a positive attitude
• Willingness to give and receive constructive feedback
• Solid business acumen
• Self-motivated with a strong desire to take the initiative
• Dependable
• Drive for continuous improvement

Work Environment & Physical Demands

• Consistent: sitting, working with hands, working with fingers, talking, hearing, driving, working indoors
• Frequent: standing, working alone, working with others
• Some: walking, lifting, vision acuity-near, vision acuity-far, depth perception, field of vision, vision adjustment, customer contact
• Occasional: carrying, bending at the waist, reaching

Several factors are considered in making compensation decisions at Van Meter, including but not limited to education, skill sets, work experience and training, and other business and organizational needs.