Account Manager

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!What you'll Be Doing: Vagaro is seeking a motivated and customer-focused Account Manager to build and maintain strong relationships with our business clients. The Account Manager will serve as a trusted advisor, helping customers maximize the value of the Vagaro platform while identifying opportunities to expand product adoption and drive revenue growth. This role requires exceptional communication skills, a consultative approach, and a passion for delivering outstanding customer experiences.*This role is based onsite in Pleasanton, CA Monday through Friday* Your Impact: Manage a portfolio of assigned accounts and serve as the primary point of contact for customers.Develop strong relationships with business owners and decision-makers within the beauty, wellness, and fitness industries. Conduct regular account reviews to understand client goals, challenges, and growth opportunities.Drive customer retention through proactive engagement and ongoing support.Identify upselling and cross-selling opportunities for Vagaro products, services, and integrations.Collaborate with Sales, Customer Success, Support, Marketing, and Product teams to ensure customer needs are met.Monitor account health metrics and take action to improve customer satisfaction and platform utilization.Resolve customer concerns and escalations in a timely and professional manner.Maintain accurate customer records, account activities, and sales forecasts in CRMsystems.Stay informed about industry trends, competitive offerings, and new Vagaro features.Meet or exceed retention, revenue growth, and customer satisfaction goals Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonusesGenerous PTO: 15 accrued days, plus 10 company holidays annually.Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. 🎟️Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account. 📚Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀What you Bring: RequiredProven ability to build and maintain strong client relationships.Strong verbal and written communication skills.Experience managing multiple accounts and priorities in a fast-paced environment.Proficiency with CRM platforms and account management tools.Strong problem-solving and negotiation skills. PreferredBachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.2+ years of experience in Account Management, Customer Success, Sales, or Relationship Management.Experience working with SaaS or cloud-based software solutions.Knowledge of the beauty, wellness, fitness, or service-based business industries.Experience with subscription-based business models.Demonstrated success in upselling and revenue growth initiatives. Key Performance Indicators (KPIs)Customer retention and renewal ratesAccount revenue growthUpsell and cross-sell performanceCustomer satisfaction (CSAT) scoresProduct adoption and engagement metricsAccount health and retention indicators Why You’ll Love Working Here: 💖Equal Opportunity Employer: Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.Privacy Policy: Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.Vagaro is an E-Verify employer. Learn more at www.e-verify.govLearn More About Vagaro: Visit us at vagaro.com/pro and vagaro.com to learn more.]