Account Manager

About the role

US Mobile is building the future of wireless communication, with the goal of creating one unified network open to any person and any device, worldwide. We're looking for a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role is part relationship manager, part concierge — you'll field incoming calls and emails, resolve issues quickly, and make every business customer feel like they have a dedicated, white-glove point of contact.

Responsibilities

• Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale
• Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service
• Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution
• Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell
• Maintain accurate account records and interaction history in the CRM
• Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience
• Manage renewals and help minimize churn through consistent, high-touch relationship management
• Identify recurring pain points and provide feedback to leadership on ways to improve the customer experience

Requirements

• 2-4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role
• Excellent written and verbal communication skills — comfortable on the phone and in email with business clients
• A service-first mindset with strong problem-solving instincts and follow-through
• Highly organized and able to manage multiple accounts and priorities simultaneously
• Comfortable working with CRM and support ticketing tools
• Experience in telecom, wireless, or a related industry is a plus, but not required
• Calm, patient, and solutions-oriented under pressure

Benefits

• Annual Offsite to hack & meet the team
• Competitive Salary
• Gym reimbursement
• Commute reimbursement
• Flexible working hours
• Professional development stipend
• Flexible time off
• Cell phone service (up to $100/mo)