Account Manager

UOVO—the nation’s leading storage and services provider for art, archives, and collectibles—offers state‑of‑the‑art facilities and a culture of sophistication in storage, management, and logistics of valuable art, fashion, and wine.

About the role

The Account Manager is responsible for developing and maintaining strong customer relationships with principal clients to provide solutions and support for art services requests. The position requires a high level of customer service and satisfaction, with opportunity to advance and cultivate client accounts and manage complex projects. The ideal candidate will have strong client services, client development, and project management experience along with a proactive, positive attitude, be comfortable multitasking in a fluid environment, and maintain keen attention to detail that supports client needs.

Responsibilities

• Serve as a primary point of contact for client requests and inquiries.
• Manage complex projects on behalf of clients, incorporating various team members and stakeholders to effectively and efficiently accomplish the work.
• Create and coordinate services job requests and corresponding estimates.
• Foster client development and relationships to help increase and expand service work, within their own network of clients and beyond.
• Create and maintain customer records, including inventory reports, service request records, insurance documentation, confidentiality agreements, and occupancy agreements.
• Work with colleagues on shared and joint accounts to ensure clients receive the same high standard of care across UOVO locations and contribute to alignment efforts with internal staff and colleagues.
• Work with clients, business development, and operational staff to plan and configure customer storage rooms, move‑ins, expansions, and special projects.
• Adhere to all company policies and maintain high ethical standards.

Qualifications

• 4–6 years of relevant experience in client services, project management, or logistics.
• Minimum of a bachelor’s degree or equivalent in a relevant field.
• Experience in the arts and culture sector – including museums, galleries, auction houses, art fairs, and fashion – valued but not required.

Skills

• Entrepreneurial, high‑energy individual who can excel in a fast‑paced environment.
• Proactive and solutions‑oriented, with excellent organizational and multi‑tasking skills.
• Superb communication (written, verbal, and interpersonal) and negotiation skills.
• Demonstrated ability to lead meetings, drive conversations, and offer creative solutions.
• Gifted at networking, establishing personal connections, and interacting with art professionals and high net worth individuals.

Benefits

• 100% employer‑covered medical plan option for employees, plus multiple medical, dental, and vision plan options.
• 2 weeks annual paid vacation, with bi‑annual increased vacation awards throughout the first 5 years of service.
• 10 paid holidays plus one additional floating holiday.
• Company‑sponsored parental leave policy.
• Company‑sponsored paid sick leave.
• 100% 401(k) employer match up to 3% of employee contributions.
• Flexible savings account, commuter benefits, and childcare benefits.
• Company‑sponsored life insurance and long‑term disability benefits.
• Monthly team lunches and birthday celebrations.
• Employee Recognition Program (the “Eggcellence Awards”).