Account Manager

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing timely communication and exceptional customer service.
• Cook up inbound and outbound appointments while partnering with warehouse operations to ensure customer requirements are executed accurately and on schedule.
• Prepare and maintain shipping, receiving, inventory, billing, and customer documentation to ensure accuracy and compliance.
• Generate customer reports, including Receiving Reports, Over, Short & Damage (OS&D) reports, inventory summaries, shipment updates, and other customer-specific reporting.
• Support customer billing processes by preparing documentation and assisting with the resolution of billing-related discrepancies.

Requirements

• Minimum Requirements: Associate's degree or Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred; equivalent experience will be considered.
• Three (3) or more years of experience in customer service, account management, warehouse operations, logistics, transportation, or a related supply chain environment.
• Strong understanding of warehouse operations, inventory management, shipping and receiving processes, transportation coordination, and customer service principles.
• Experience using Warehouse Management Systems (WMS), Microsoft Office Suite, and customer reporting tools.
• Excellent communication, organization, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Comfort leveraging AI-enabled tools and emerging technologies to improve productivity, analyze operational data, automate routine tasks, and enhance customer service.
• Preferred Requirements: Flexibility to support operational needs and customer requirements, including occasional after-hours support during critical operational situations.
• Ability to build strong working relationships with customers and cross-functional teams while delivering a high level of customer service.
• Strong attention to detail and the ability to prepare accurate operational documentation, reports, and customer communications.