Account Manager

Description of Responsibilities

• Serve as the primary contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
• Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Tube Supply’s products and services
• Oversee order processing from initiation to delivery, including managing inventory levels, tracking shipments, and troubleshooting any issues that arise
• Collaborate with internal departments such as Supply Chain, Operations, and Quality to ensure inventory availability and service delivery
• Visit customer sites to align with business needs
• Develop annual business plans for assigned accounts, collaborating with management for appropriate alignment and integration of company goals
• Average approval of Material Test Reports (MTR’s) to customer specifications
• Obtain quotes from vendors, manage relationships, and ensure timely response and service quality
• Aid management and Quality Control with customer Non-Conformance (NCR) issues
• Maintain accurate records of sales, orders, and customer interactions
• Provide regular updates regarding account performance and market trends
• Adhere to all HSE, QMS, and corporate policies

Required Skills and Experience

• Minimum 2 years of experience in Sales or Sales Support role
• Minimum 2 years of experience with reading and understanding Mill Test reports and Customer Specifications
• High level communication, computer, and document processing skills
• Excellent critical thinking ability
• High level attention to detail
• Able to plan, prioritize, and multi-task