Account Manager
About the role
The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. This includes fostering and closing new clients through various strategies, expanding current relationships, and upselling the TransPerfect portfolio. The Account Manager must creatively problem-solve to improve new business development strategies, negotiate rates and deadlines, educate clients on the translation process, and ensure high-quality, timely deliveries.
Responsibilities
- Develop prospective clients through internet research, trade show lists, referrals, professional directories, and personal investigation
- Foster and close new clients through referrals, cold calling, networking, and other means (trade shows, regional organizations, etc.)
- Grow new business from existing clients by working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
- Creatively problem-solve to improve current new business development strategy
- Negotiate rates and deadlines with prospective and current clients
- Provide education to prospective and existing clients regarding the translation process, including TransPerfect’s rates, turnaround times, and competitor information
- Liaise with production to ensure all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
- Understand all industries TransPerfect markets to, including industry leaders, current events, and any other pertinent data
- Perform other special projects or duties as required
Requirements
- Excellent written and verbal English communication skills
- Minimum Bachelor's degree or equivalent
- Excellent problem-solving and analytical skills
- Strong interpersonal skills
- Effective time management
Qualifications
- Minimum Bachelor's degree or equivalent
Skills
- Excellent written and verbal English communication skills
- Minimum Bachelor's degree or equivalent
- Excellent problem-solving and analytical skills
- Strong interpersonal skills
- Effective time management
Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. Additionally, you get your birthday off because we're stoked that you were born.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.