Account Manager

About the role

We are seeking an experienced and strategic Account Manager to join our team at Transfr. This is a unique opportunity to be part of a fast-growing organization and have a direct impact on customer retention, revenue growth, and long-term partner success across our expanding client base.

Responsibilities

• Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn.
• Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth.
• Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities.
• Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities.
• Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs).
• Identify customer risks proactively and collaborate cross-functionally to implement retention strategies.
• Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes.
• Navigate complex, multi-stakeholder customer environments and manage executive-level relationships.
• Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce.
• Provide timely and precise weekly, monthly, and quarterly forecasts to leadership.
• Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience.
• Continuously improve renewal and expansion processes to drive operational efficiency and consistency.

Requirements

• 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts.
• Proven track record of meeting or exceeding renewal, retention, and upsell targets.
• Strong consultative selling, negotiation, and relationship management skills.
• Experience engaging with executive and C-level stakeholders.
• Strong organizational skills with exceptional attention to detail.
• Experience managing cross-functional projects under tight deadlines in fast-paced environments.
• Proficiency with Salesforce or similar CRM platforms.
• Ability and willingness to travel domestically up to 60%.

Qualifications

• Education: Bachelor's degree preferred, but not required.
• Experience: Minimum of 3 years of relevant experience.
• Skills: Excellent communication and problem-solving skills, strong analytical abilities, and the ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• Annual professional development budget for each employee.
• 401(k) savings plan.
• Life, AD&D, and disability insurance coverage.
• Company-provided laptop and other necessary equipment.
• Paid time off (PTO) to support work-life balance.
• Paid company holidays.
• Flexible work arrangements in a remote-first environment with employees across the U.S.

Schedule

This role is 100% Remote but the designated territories for this position are NC, SC, VA, and MD. We will only consider candidates who reside in these states.

Pay

The base salary range for this position is $90,000 - $110,000 + uncapped commission. This role is eligible to participate in the company’s variable compensation and equity program. Actual compensation may vary based on factors including experience, skills, education, location, and internal equity considerations.