Account Manager

Pacific Life is a financial services organization focused on helping individuals and families plan for their financial futures, including retirement, savings, and long-term financial security. The company emphasizes collaboration, innovation, professional development, and an inclusive workplace where employees can build meaningful careers while contributing to the organization's long-term goals.

About the Role

Pacific Life is seeking an experienced Accounting Manager to lead enterprise-wide bank reconciliation and transactional matching processes across Account Reconciliation Cloud Service (ARCS) and PeopleSoft. This leadership position owns the governance of ARCS reconciliation compliance and related internal controls while overseeing a team of accounting professionals. The Accounting Manager will be responsible for ensuring financial data is accurate, complete, timely, and compliant with accounting policies and Internal Control over Financial Reporting (ICFR) requirements. The role combines accounting operations, people leadership, financial controls, process improvement, technology, governance, and senior-level reporting. The successful candidate will help strengthen reconciliation processes, reduce financial and operational risk, and develop scalable solutions across the organization.

Responsibilities

Accounting Operations & Reconciliation

• Lead and manage a team of accounting professionals responsible for bank reconciliations and transactional matching within ARCS and PeopleSoft.
• Ensure daily, weekly, and monthly reconciliation activities are completed accurately and on schedule.
• Monitor aged reconciling items and high-risk balances.
• Ensure discrepancies are properly investigated, documented, escalated, and resolved.
• Own the end-to-end book-to-bank reconciliation process.
• Maintain strong alignment between reconciliation processes, accounting policies, internal controls, and operational standards.
• Monitor upstream and downstream impacts associated with reconciliation activities.

ARCS Governance & Compliance

• Own the governance process for ARCS reconciliation compliance.
• Ensure appropriate user acceptance testing is completed as part of finance implementation initiatives.
• Maintain and update accounting policies related to reconciliation compliance.
• Develop monitoring tools using ARCS dashboards, metrics, and reporting capabilities.
• Track reconciliation compliance, aging, and operational performance.
• Provide senior management with clear reporting regarding compliance, aged items, and areas requiring attention.

Process Improvement & Automation

• Lead process development and continuous improvement initiatives across reconciliation operations.
• Identify gaps, inefficiencies, and control weaknesses within existing processes.
• Develop and implement scalable end-to-end solutions.
• Leverage technology and automation to improve efficiency, data integrity, scalability, and control effectiveness.
• Drive reconciliation standardization and strengthen the overall control environment.
• Evaluate opportunities to improve operational performance and reduce risk.

Cross-Functional Collaboration

• Partner with accounting teams across the organization to ensure process alignment.
• Collaborate with Treasury, Tax, Investment Operations, and other business units.
• Investigate and resolve complex reconciliation discrepancies.
• Coordinate with stakeholders to maintain control compliance and operational consistency.
• Develop strong working relationships across finance and business functions.

Team Leadership & Talent Development

• Lead, coach, and develop accounting professionals.
• Hire and onboard new team members as required.
• Establish individual and team goals aligned with organizational priorities.
• Conduct performance management and provide ongoing feedback.
• Support professional development and career growth.
• Build and maintain a high-performing accounting team.
• Develop supervisors and senior-level accounting professionals.

Reporting & Executive Insights

• Prepare and deliver operational reporting to senior leadership.
• Track and communicate key performance indicators and reconciliation metrics.
• Report on aging trends and risk exposure.
• Analyze operational performance and identify opportunities for improvement.
• Translate complex accounting, reconciliation, and internal-control information into clear business insights.
• Provide actionable recommendations to support senior-level decision-making.

Requirements

Basic Qualifications

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience.
• 8+ years of accounting or financial operations experience.
• Demonstrated experience managing and developing accounting teams.
• Experience managing supervisors or senior-level professionals.
• Strong knowledge of general ledger accounting.
• Strong understanding of bank reconciliation processes.
• Knowledge of ICFR frameworks and internal controls.
• Experience with enterprise reconciliation platforms such as ARCS.
• Experience with ERP systems such as PeopleSoft or Oracle.
• Ability to manage large datasets and work across multiple financial systems.
• Strong analytical and problem-solving skills.
• Strong issue-resolution capabilities.
• Excellent written and verbal communication skills.
• Ability to present complex financial information to senior leadership.
• Ability to manage multiple priorities in a changing business environment.

Preferred & Technical Qualifications

Candidates with the following experience may be especially well suited:

• Enterprise-scale reconciliation operations.
• ARCS reconciliation compliance and governance.
• PeopleSoft or Oracle ERP environments.
• Financial close and reconciliation management.
• Internal control and ICFR compliance.
• Accounting process automation.
• Financial systems implementation.
• User acceptance testing and finance technology initiatives.
• Large-scale financial data analysis.
• KPI and aging-metric reporting.
• Process standardization and continuous improvement.
• Experience partnering with Treasury, Tax, Investment Operations, and other finance functions.
• Experience leading accounting professionals in complex, enterprise environments.

Leadership Expectations

The Accounting Manager will be expected to operate as both an accounting subject-matter leader and people manager. The role requires strong judgment, accountability, communication, and the ability to translate operational data into practical recommendations. The successful candidate should be comfortable working independently, influencing stakeholders across functions, managing competing priorities, and leading initiatives that improve both financial controls and operational efficiency.

Pay

Base Pay Range: $138,150–$168,850 annually

The actual compensation offered may vary depending on factors including experience, qualifications, skills, and geographic location. Eligible employees may also receive additional incentive compensation.

Benefits

Pacific Life provides benefits beginning Day 1, including:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Wellbeing Reimbursement Account.
• Paid time off.
• Paid holidays.
• Financial Planning Time Off.
• Paid parental leave.
• Competitive 401(k) savings plan with company match.
• Additional company retirement contribution regardless of employee participation.
• Flexible benefits designed to support employees' physical, financial, emotional, and social well-being.