Account Manager

Account Manager - Commercial Laundry Services About The Role The Account Manager is responsible for growing and managing Tip Top Laundry’s commercial client relationships. This role focuses on driving sales growth, improving service processes, and ensuring long-term customer satisfaction across industries such as medical, dental, hospitality, fitness, and other local businesses. You’ll serve as the primary point of contact for assigned accounts, helping clients streamline their laundry operations while identifying opportunities to expand services and increase recurring revenue. What You’ll Do Build and maintain strong relationships with business owners and decision-makersGrow revenue through account expansion, cross-selling, and new client acquisitionProspect and develop new commercial accounts through networking and outreachManage onboarding, service setup, and ongoing account communicationCoordinate with operations to ensure service quality, turnaround times, and consistencyTrack account activity, service history, and performance metricsIdentify process improvements to enhance efficiency and customer experienceAnalyze account data and market trends to support growth strategies What Success Looks Like Consistent growth in assigned accountsHigh customer retention and satisfactionIncreased service adoption across commercial clientsStrong relationships built on trust, responsiveness, and reliability What We’re Looking For 3+ years experience in B2B sales, account management, or service-based industriesProven ability to grow and retain client accountsStrong relationship-building and communication skillsComfortable with prospecting, follow-ups, and closingOrganized, process-driven, and detail-orientedExperience using CRM tools and standard business softwareAbility to work cross-functionally with operations teams Compensation & Benefits Base salary based on experience, plus commissionHealth & wellness benefitsPaid time off and earned paid sick timeGrowth opportunities within a local, expanding company Apply Now Tip Top Laundry is a locally owned laundry service provider focused on reliability, consistency, and long-term partnerships. We help businesses stay clean, compliant, and efficient by taking laundry off their plate, so they can focus on what matters most.