Account Manager

About the Role

Thrive is seeking a Sales Account Manager to drive growth across local, regional, and national markets by expanding relationships within existing accounts and identifying new revenue opportunities. The ideal candidate is highly motivated, goal-oriented, and committed to continuous improvement, with the ability to work independently in a fast-paced, dynamic environment. This role requires a consultative sales approach, strong communication and relationship-building skills, business and technical aptitude, and the ability to collaborate effectively across internal teams.

Responsibilities

• Drive revenue growth within assigned accounts by identifying upsell, cross-sell, and expansion opportunities while meeting or exceeding sales targets.
• Build and maintain strong relationships with key client stakeholders to understand business goals, challenges, and evolving technology needs.
• Serve as a trusted advisor to customers by articulating Thrive’s value proposition and recommending solutions through a consultative sales approach.
• Develop and manage a healthy sales pipeline, including prospecting within existing accounts and qualifying new opportunities.
• Prepare proposals, quotes, and pricing recommendations, and support contract negotiations within approved margin and business guidelines.
• Partner closely with internal technical, delivery, and support teams to design solutions that align with customer requirements and business outcomes.
• Act as a customer advocate by proactively addressing concerns, coordinating internal resources, and helping ensure a high-quality client experience.
• Monitor account health, service trends, and customer feedback to identify risks, improve satisfaction, and support retention.
• Maintain accurate account details, opportunity tracking, pipeline activity, and forecasts in Salesforce.com or equivalent CRM tools.
• Stay current on Thrive’s services, industry trends, and relevant technologies to effectively position solutions and identify market opportunities.
• Represent Thrive professionally in client meetings, business reviews, and industry networking events.
• Travel as needed to meet with customers, prospects, and internal teams.
• Perform other related duties as assigned.

Requirements

• 3+ years of successful experience in account management, consultative sales, business development, or technology solution sales.
• Proven track record of achieving or exceeding revenue targets and growing existing customer accounts through expansion, upsell, or cross-sell strategies.
• Strong experience managing customer relationships and building credibility with decision-makers and executive-level stakeholders.
• Demonstrated ability to uncover client needs, navigate objections, and recommend solutions that align with business goals and outcomes.
• Excellent verbal and written communication skills, including strong presentation, proposal, and negotiation capabilities.
• Strong business acumen and comfort discussing technology, managed services, cybersecurity, cloud, or related IT solutions.
• Experience maintaining accurate pipeline activity, account plans, and sales forecasts in Salesforce.com or a comparable CRM platform.
• Highly organized with strong follow-through, time management, and the ability to manage multiple priorities in a fast-paced environment.
• Collaborative, customer-focused, and able to work effectively across sales, technical, delivery, and support teams.
• Preferred: experience in managed services, technology services, SaaS, telecommunications, or other recurring-revenue business models.
• Preferred: experience supporting contract renewals, pricing discussions, and proposal development.

Skills

• Relationship Management: Builds trust, strengthens client partnerships, and maintains credibility with key stakeholders over time.
• Consultative Selling: Understands customer needs, asks thoughtful questions, and recommends solutions that align with business goals and outcomes.
• Customer Focus: Prioritizes responsiveness, service quality, and long-term customer value to support retention and growth.
• Strategic Thinking: Looks beyond immediate needs to identify expansion opportunities, anticipate risks, and support long-term account success.
• Communication and Influence: Communicates clearly and professionally, leads productive conversations, and influences decisions with confidence and credibility.
• Collaboration: Works effectively across sales, technical, delivery, and support teams to deliver a strong customer experience.
• Business Acumen: Understands customer priorities, market dynamics, and how Thrive’s solutions create business value.
• Organization and Follow-Through: Manages multiple accounts, commitments, and pipeline activity with discipline, accuracy, and attention to detail.
• Problem Solving and Resilience: Approaches challenges with a solution-oriented mindset, stays composed under pressure, and adapts to changing customer needs.
• Ownership and Accountability: Takes responsibility for account health, revenue performance, and delivering on commitments.

Pay

The salary range for this role is $65,000 to $95,000 annually. A candidate’s salary is determined by various factors, including, but not limited to, relevant work experience, skills, location, and certifications.