ACCOUNT MANAGER

About the role

The Account Management position with The YGS Group is expected to possess the level of scheduling, planning, service, and production skills that are required to be the best in the industry. The Account Manager expedites projects and is the service liaison between the customer, sales, production, and multiple production platforms. The successful candidate will advocate on behalf of the client by establishing credibility through a proactive, collaborative, and efficient approach to all affected parties. This position is responsible for the day-to-day service and support of our clients, data management, coordination, and tracking of client projects and resources.

Responsibilities

• Initiates, responds, and documents all communications with customers, sales, and manufacturing personnel regarding changes to job specifications or any other pertinent information.
• Communicates all schedules, material, and quality and delivery information to the customer, within four hours of receiving such information from planning, scheduling, or manufacturing.
• Determines and fulfills customer requirements, including those not stated in the contract or job specifications.
• Ensures the entry into production of all complete project materials on day of receipt.
• Sets up and maintains a professional demeanor and an enthusiastic attitude.
• Fulfills all required safety procedures such as PPE’s, ergonomics, chemical hazards, etc.
• Follows all required safety procedures such as PPE’s, ergonomics, chemical hazards, etc.
• Performs a job in a manner that protects the health and safety of all employees.
• Follows all required safety procedures such as PPE’s, ergonomics, chemical hazards, etc.
• Performs a job in a manner that protects the health and safety of all employees.

Requirements

• High school diploma or GED required.
• Bachelor’s Degree in Business Administration, Marketing and/or Communication fields, preferred.
• Strong knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating satisfaction.
• Minimum of 5 years of experience in offset, digital, and wide-format print processes, with the ability to provide advisory and consultative support to corporate clients.
• Prior experience as an Account Manager in a high-volume print manufacturing environment required.
• Proven ability in problem resolution, with sound judgment and comfort in decision-making and risk assessment.
• Working knowledge of prepress, press, bindery, fulfillment, and distribution processes from a service perspective.
• Proficiency in Microsoft Office applications (Word and Excel) and order entry/production systems such as EFI PACE or similar platforms; ability to quickly learn new software.
• Familiarity with desktop publishing tools, including QuarkXPress, PageMaker, Freehand, Illustrator, Photoshop, and PDF workflows.
• Basic knowledge of file preflight (e.g., bleed, sizing, and file setup requirements).
• Understanding of cost systems, pricing structures, and product profitability.
• Strong grasp of written communication, including grammar, composition, and professional correspondence.
• Knowledge of administrative and clerical procedures, including record management and general office systems.
• General understanding of computer hardware and software relevant to the role.
• Highly detail-oriented with strong accuracy.
• Excellent verbal and written communication skills.
• Strong customer service, project management, time management, and organizational skills.
• Demonstrated ability to build and maintain effective client relationships.
• Active listening skills, with the ability to understand client needs and respond appropriately.
• Able to clearly convey information both verbally and in writing.
• Strong analytical and problem-solving skills, using logic and reasoning to evaluate solutions.
• Proactive approach to work with a strong sense of ownership and accountability.
• Professional demeanor with a positive attitude.
• Able to work effectively in a fast-paced, high-volume environment while managing multiple priorities.
• Strong comprehension and communication abilities, both written and verbal.

Skills

• Strong knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating satisfaction.
• Working knowledge of prepress, press, bindery, fulfillment, and distribution processes from a service perspective.
• Proficiency in Microsoft Office applications (Word and Excel) and order entry/production systems such as EFI PACE or similar platforms; ability to quickly learn new software.
• Familiarity with desktop publishing tools, including QuarkXPress, PageMaker, Freehand, Illustrator, Photoshop, and PDF workflows.
• Basic knowledge of file preflight (e.g., bleed, sizing, and file setup requirements).
• Understanding of cost systems, pricing structures, and product profitability.
• Strong grasp of written communication, including grammar, composition, and professional correspondence.
• Knowledge of administrative and clerical procedures, including record management and general office systems.
• General understanding of computer hardware and software relevant to the role.
• Highly detail-oriented with strong accuracy.
• Excellent verbal and written communication skills.
• Strong customer service, project management, time management, and organizational skills.
• Demonstrated ability to build and maintain effective client relationships.
• Active listening skills, with the ability to understand client needs and respond appropriately.
• Able to clearly convey information both verbally and in writing.
• Strong analytical and problem-solving skills, using logic and reasoning to evaluate solutions.
• Proactive approach to work with a strong sense of ownership and accountability.
• Professional demeanor with a positive attitude.
• Able to work effectively in a fast-paced, high-volume environment while managing multiple priorities.
• Strong comprehension and communication abilities, both written and verbal.