Account Manager
The Millennium Group, Where Service Matters · New York, NY · Yesterday
Business DevelopmentFull-time
Key Responsibilities
- Operational Leadership & Accountability
- Manage daily operational priorities
- Oversee escalation management and provide structured resolution for operational issues
- Lead and manage ongoing projects and initiatives
- Staffing, development, and employee recognition
- Strategic planning and operational enhancements
- Performance Management & Reporting
- Team Leadership & Development
- Customer Experience
Qualifications
- Bachelor's degree from an accredited four-year college or university preferred, or equivalent combination of education and related experience
- Minimum of 7-10 years of progressively responsible experience managing a large service or operations-based team
- Strong proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and Teams
- Demonstrated ability to effectively partner with all levels of management and build strong, collaborative working relationships
- Strong analytical and problem-solving skills with the ability to assess operations and implement effective solutions and process improvements
- Exceptional leadership capabilities with a proven track record of hiring, engaging, developing, and retaining high-performing teams
- Proven success working in a team-oriented environment and building productive relationships with colleagues, leadership, and clients
- Able to plan, prioritize, and successfully execute multiple projects and deliverables with minimal supervision
- Able to balance tactical operational needs with strategic decision-making
- Willingness and ability to obtain required professional certifications within established time frames: CCEP certification within one (1) year, if not already obtained
- Additional relevant certifications as required within two (2) years