Account Manager

The Kendall Group is comprised of eight divisions with 75+ locations in ten states, serving the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. As a 100% employee-owned company, Kendall offers a rewarding career where you will own part of the company and your future. More than 60% of associates have over 5 years of tenure, and over 40% have more than 10 years. At Kendall, your ideas will be heard, your voice will matter, and you’ll work alongside supportive colleagues.

About the role

Reporting to the Sales Manager, the Account Manager is a key member of the Sales team. This role focuses on outside customer sales and satisfaction through direct contact, phone, or electronic communications. Responsibilities include territory management, customer interaction, identifying decision makers, making sales calls, uncovering needs, and closing sales. You will manage an established account base and achieve sales and margin objectives.

Responsibilities

• Contact customers and develop and clearly articulate Kendall’s value proposition for products and services
• Keep CRM system up to date with account, contact, and opportunity pipeline information
• Attend sales meetings, company meetings, industry shows, and conventions
• Professionally represent Kendall in presentations, briefings, and trade events
• Entertain customers and maintain goodwill
• Promote customer training (e.g., lunch and learns)
• Make special or emergency deliveries if needed
• Contribute to annual budgeting and forecasting processes
• Forward information on competitors’ activities and possible sales leads
• Plan strategy, goals, and objectives for each account
• Regularly meet or exceed sales targets
• Perform business reviews to align Kendall capabilities with client goals and present to executive levels
• Make calls independently or with internal resources (technical and management) to achieve account goals
• Interact with Kendall management and technical teams to develop customer strategies, coordinate follow-up, maximize profits, close orders, and ensure efficient project delivery
• Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals
• Pursue desirable business that aligns with company goals
• Maximize gross margin and achieve Kendall profit goals from assigned accounts
• Participate in project management meetings to ensure customer satisfaction and identify revenue-generating opportunities
• Regularly review sales reports and provide value-added service by helping customers find efficient solutions
• Represent the company in a public relations capacity
• Submit call, expense, and other reports as required
• Work with the Project Team to present change orders on projects
• Act as a liaison between Kendall resources to resolve account issues, including project delays, warranty, and repair issues
• Assist in collecting from delinquent accounts and obtain credit information from new customers
• Perform other duties as assigned

Skills

• Service Excellence
• Results-driven and action-oriented
• Accountability and responsibility
• Teamwork and collaboration
• Priority setting
• Planning and organizing
• Negotiating
• Presentation skills
• Time management

Requirements

• High School diploma or GED equivalent
• Previous sales experience
• Proficient with Microsoft Office products (e.g., Word, Excel) and ability to learn new software
• Business acumen, including problem-solving, critical thinking, and analytical abilities
• Highly organized, detail-oriented, and solutions-driven
• Ability to multi-task, shift priorities, and work in a fast-paced, evolving environment
• Strong cross-functional collaboration and customer service skills
• Self-motivated to learn new technologies and meet deadlines
• Effective presentation skills in small and large group settings
• Strong interpersonal, analytical, and written/verbal communication skills
• Strong influencing skills
• Ability to sit, talk, hear, stand, walk, climb stairs, and operate a vehicle

Qualifications (Preferred)

• 3 years of Electrical Distribution experience
• 5 years of sales experience calling on the Commercial Electrical Industry or Electrical Contractors
• Bachelor’s degree

Work Environment

Normal office environment with exposure to warehouse, fabrication environments, and moving equipment.