Account Manager

At The Creative Bar, we believe remarkable talent, enthusiasm, collaboration, and creative thinking add up to great work. We’re looking for an Account Manager who is organized, proactive, communicative, and ready to take ownership of keeping clients, projects, and internal teams aligned. We need someone who brings more than great client service to the table. You should be a strong communicator, an exceptional organizer, a problem solver, and someone who naturally thinks a few steps ahead. You care about the details, follow through on commitments, and understand that great account management means knowing what is happening before someone has to ask. As an Account Manager, you’ll serve as the primary point of contact between our clients and internal teams across a variety of brands, industries, and projects. You’ll be responsible for understanding what clients need, translating those needs into clear direction for the team, managing timelines and deliverables, and ensuring information reaches the right people at the right time. This role requires someone who can see both the big picture and the details that keep it moving. You’ll work closely with our executive and creative teams to understand each client’s business, brand, products, goals, and priorities, while maintaining clear, organized communication at every stage of a project. RESPONSIBILITIESServes as a primary day-to-day contact for assigned client accounts and develops strong, professional client relationshipsMaintains a thorough understanding of assigned clients, including their brands, products, services, goals, priorities, ongoing initiatives, and key stakeholdersTakes ownership of assigned accounts and maintains awareness of all active projects, deliverables, deadlines, approvals, and outstanding needsLeads projects from initial request through completion by coordinating communication, timelines, deliverables, feedback, approvals, and next stepsTranslates client requests and conversations into clear, actionable direction for internal teamsEnsures creative teams receive complete and accurate project information before work beginsIdentifies missing information, unclear direction, conflicting feedback, or potential issues and resolves them before they create unnecessary delaysMaintains accurate and current project trackers, work-in-progress records, schedules, meeting notes, and other account documentationPrepares for internal account meetings by reviewing assigned accounts and identifying current project status, upcoming deadlines, outstanding client needs, internal needs, risks, and next stepsComes to meetings prepared to provide specific, current project information rather than relying on memory or general account updatesPrepares client meeting agendas and ensures the appropriate internal team members are prepared before meetingsLeads or participates in client meetings, presentations, calls, and other account communicationsDocuments decisions, feedback, action items, responsibilities, and deadlines following meetingsCommunicates client feedback clearly and completely to internal teams and confirms that feedback has been properly understoodCoordinates with Creative Directors, Art Directors, designers, leadership, vendors, and other team members to keep projects movingCreates and/or provides input on project estimates, scopes, schedules, and timelinesMonitors project timelines and proactively follows up on outstanding information, feedback, approvals, or deliverablesIdentifies potential scheduling conflicts, scope changes, missed deadlines, or other risks early and escalates them appropriatelyManages competing priorities across multiple clients and projects without losing visibility into individual deliverablesHelps manage client expectations around timing, scope, deliverables, revisions, and agency processesEnsures client requests and feedback are communicated through the appropriate agency channels so information is documented and accessible to the teamReviews client-facing materials and communications for accuracy, completeness, professionalism, and alignment with project objectivesMaintains organized records and archives of completed and active projectsBuilds collaborative relationships across departments and helps create an efficient, respectful working relationship between Accounts and CreativeTakes personal accountability for communication, follow-through, deadlines, and the accuracy of account informationAnticipates client and project needs rather than waiting for problems or requests to surfaceSome travel may be required