Account Manager

Essential Duties, Functions And/or Responsibilities

• Responsible for qualifying new sales leads
• Responsible for relationship building within contact base and providing professional representation of the Company’s brands
• Ensures customer growth by partnering to help drive proactive solutions to meet the customer’s needs and requirements
• Effectively demonstrates products to customers
• Captures order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements
• Coordinates order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements
• Engages in Re-Activation campaigns within a given region focused on re-engaging dormant accounts
• Collaborates with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities
• Develops and monitors sales plan to achieve annualized account-level goals
• Applies a continued education on our product offering to the customer experience, and work to become a prime resource through technical value and problem solving
• Call on vendor partners as necessary to enhance solution selling capacity
• Maintains, turns, and updates a growing and robust opportunity funnel for the fully assigned territory
• Works strategically to understand industry trends affecting their customers and identify strategic initiatives to relate trends to customer opportunities
• Develops compelling vision and communicates this vision to support strategic initiatives for assigned customers
• Establishes good relationships with customers and teams (internal staff and external partners); relates well to people at all levels; builds wide and effective networks and contacts
• Focuses on customer needs and satisfaction; resolves customer issues quickly and accurately; consistently achieves project goals
• Continually develops and expands products and technical knowledge in support of customer base
• Performs timely follow-up on quotes and inquiries
• Maintains key performance indicators to identify gaps in customer profitability or service levels and proactively works with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve
• Schedules in-person visits with selected customers as needed
• Records/maintains all customer-related and sales activity information in CRM system

Qualifications

• Bachelor’s degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration preferred
• 2+ years of industrial sales experience preferred
• 2 years of electronics distribution experience preferred
• Familiarity with CRM Sales Pipeline/funnel management, a plus
• Advanced skill in MS Office specifically Word, Excel, and Power Point
• Valid driver's license and ability to travel often is required
• Daily / Weekly travel visits to existing and potential customer sites
• Majority of work performed outside of the home branch office environment
• Attendance at a variety of business meetings as required