Account Manager

About the role

The Account Manager develops new business, stimulates sales growth of existing and new accounts, manages all region leads, and on-boards new customers and sells the entire range of products and services. This role is responsible for driving profitable sales growth through the retention and expansion of revenue at current customers and acquiring new customers within their defined territory of geography. The Account Managers are expected to build, identify, and implement strategies that enable growth, as well as provide value, solutions, and technical support for their customers.

Responsibilities

• Qualify new sales leads
• Build relationships within a contact base and provide professional representation of the Company’s brands
• Ensure customer growth by partnering to help drive proactive solutions to meet the customer’s needs and requirements
• Effectively demonstrate products to customers
• Coordinate order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements
• Engage in Re-Activation campaigns within a given region focused on re-engaging dormant accounts
• Collaborate with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities
• Develop and monitor sales plan to achieve annualized account-level goals
• Apply continued education on product offering to the customer experience, and work to become a prime resource through technical value and problem solving
• Call on vendor partners as necessary to enhance solution selling capacity
• Operate effectively in a team selling environment
• Maintain, turn, and update a growing and robust opportunity funnel for the fully assigned territory
• Work strategically to understand industry trends affecting customers and identify strategic initiatives to relate trends to customer opportunities
• Develop compelling vision and communicate this vision to support strategic initiatives for assigned customers
• Establish good relationships with customers and teams (internal staff and external partners); relate well to people at all levels; build wide and effective networks and contacts
• Focus on customer needs and satisfaction; resolve customer issues quickly and accurately; consistently achieve project goals
• Continually develop and expand products and technical knowledge in support of customer base
• Perform timely follow-up on quotes and inquiries
• Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross‑functional resources (operations, procurement, quality, finance, sales, etc.) to resolve
• Schedule in‑person visits with selected customers as needed
• Record/maintain all customer‑related and sales activity information in CRM system
• Be indirectly and