Account Manager

About the role

The Client Support Specialist supports hospital clients by resolving account issues, maintaining accurate documentation, and developing reports. This role serves as a key liaison between clients and internal teams.

Responsibilities

• Serve as a primary point of contact for hospital clients, responding to account-related inquiries and ensuring accurate account balance reconciliation.
• Investigate and resolve account discrepancies, including cardholder inquiries, balance adjustments, and overpayment processing.
• Maintain detailed and accurate documentation of account activity, resolutions, and client communications.
• Develop and maintain positive, professional relationships with clients to support long-term partnerships.
• Generate and analyze reports, including weekly reconciliation reports, and research variances or discrepancies.
• Audit raw data files against operational and reconciliation reports to ensure data accuracy and integrity.
• Identify data inconsistencies and collaborate with IT teams to troubleshoot and resolve system or reporting issues.
• Build and maintain reports, performing data analysis to support client performance and operational insights.
• Facilitate regular client calls to review account discrepancies, provide updates, and deliver ongoing education and support.
• Manage assigned account portfolio, ensuring timely follow-up, resolution, and adherence to service expectations.
• Support special projects and assist with additional operational or administrative tasks as needed.
• Act as a subject matter expert (at advanced levels) by handling complex accounts and supporting a larger client portfolio.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or related field, or equivalent combination of education and experience.
• Minimum of 2+ years of experience in customer support, billing, banking, or related environments; healthcare or financial services experience preferred.
• Proficiency in Microsoft Office, including Excel, with the ability to work across multiple systems.
• Experience with reporting, account reconciliation, and basic financial or data analysis.
• Strong technical aptitude with the ability to quickly learn and navigate new systems and applications.
• Excellent attention to detail with strong problem-solving and analytical skills.
• Ability to manage multiple accounts, prioritize workload, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to clearly explain complex information.
• Prominent ability to build professional relationships and collaborate effectively with clients and internal teams.
• Demonstrated ability to work independently, take initiative, and adapt to changing priorities.
• Strong documentation skills with a focus on accuracy and compliance.
• High level of professionalism, client focus, and commitment to service excellence.

Pay and Benefits

The pay range for this position is $26.00 - $26.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.