Account Manager

Skills

• 2+ years of experience in a Technical Account Manager, Account Manager, or similar role
• Prior experience working for an MSP or IT services provider (strongly preferred)
• Solid understanding of common SMB technologies
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and priorities effectively
• Ability to work some after-hours as required

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client business objectives and align IT services accordingly
• Conduct regular client check-ins, QBRs, and strategic planning discussions
• Cook up with internal service desk, engineering, and project teams to ensure timely issue resolution
• Translate technical concepts into clear, business-friendly language for clients
• Identify risks, gaps, and opportunities within client environments
• Recommend improvements, upgrades, and additional services when appropriate

Requirements

• Salary range of $75,000-$85,000
• Opportunities for continued growth and learning
• Great company culture supported by strong core values

Benefits

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays

Pay

• $75,000 - $85,000

Schedule

• Some after-hours as required