Account Manager
Techworks Consulting, Inc. · Ronkonkoma, NY · 3 mo ago
On-siteBusiness Development$85k/yrFull-time
Skills
- 2+ years of experience in a Technical Account Manager, Account Manager, or similar role
- Prior experience working for an MSP or IT services provider (strongly preferred)
- Solid understanding of common SMB technologies
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and priorities effectively
- Ability to work some after-hours as required
Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned client accounts
- Build and maintain strong, long-term client relationships
- Understand client business objectives and align IT services accordingly
- Conduct regular client check-ins, QBRs, and strategic planning discussions
- Cook up with internal service desk, engineering, and project teams to ensure timely issue resolution
- Translate technical concepts into clear, business-friendly language for clients
- Identify risks, gaps, and opportunities within client environments
- Recommend improvements, upgrades, and additional services when appropriate
Requirements
- Salary range of $75,000-$85,000
- Opportunities for continued growth and learning
- Great company culture supported by strong core values
Benefits
- Robust benefits package including health insurance, dental, 401K, PTO, and holidays
Pay
- $75,000 - $85,000
Schedule
- Some after-hours as required