Account Manager

About the role

The primary objective of the Account Manager role is to increase customer lifetime value by accelerating activations, driving expansion revenue, and maximizing long-term retention across Teal's strategic accounts. This role is responsible for maximizing the growth, adoption, and long-term value for Teal's strategic customer relationships.

Responsibilities

• Act as a trusted partner to Teal’s customers in order to drive adoption and retention.
• Manage QBR (Quarterly Business Review) process, including facilitating meetings and developing supporting collateral.
• Own activation performance across assigned accounts, partnering with customers to remove deployment blockers and accelerate the conversion of contracted devices into revenue-generating activations.
• Identify, develop, and close expansion opportunities including additional device deployments, new geographies, new use cases, and adoption of additional Teal products and services.
• Build and maintain executive level relationships with customer stakeholders to strengthen strategic alignment, increase customer satisfaction, and improve retention.
• Develop and execute account growth plans for strategic customers with measurable targets for activations, expansion revenue, and customer health.
• Proactively identify adoption risks, competitive threats, deployment delays, and renewal risks, driving mitigation plans before they impact revenue.
• Partner with Product, Engineering, Solutions Engineering, and Support teams to advocate for customer needs and ensure successful deployment outcomes.
• Estimated travel: 10-20%
• Net Revenue Retention (NRR)
• Activation growth
• Expansion ARR/UCV
• Renewal rate
• Customer health and adoption metrics
• Time to activation for new deployments
• Demonstrated ability to drive measurable activation, expansion, retention, or renewal outcomes within enterprise accounts.
• Strong executive presence with experience presenting to VP and C-level stakeholders.
• Ability to analyze customer deployment, adoption, and usage data to identify revenue acceleration opportunities.
• Experience managing enterprise accounts with technically complex deployments — device management, IoT platforms, Physical AI, logistics tech, or similar.
• 3+ years in a post-sale role with documented ownership of expansion outcomes.
• Strong communication (both written and verbal), prioritization, and organizational skills.
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
• Ability to manage multiple projects with strong attention to detail in a fast-paced environment and adapt to changes.
• Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights.

Requirements

• BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience.
• 3+ years working in a customer-facing sales or account management role, preferably in software or technology fields.

Qualifications

• Strong ability to drive measurable activation, expansion, retention, or renewal outcomes within enterprise accounts.
• Strong executive presence with experience presenting to VP and C-level stakeholders.
• Ability to analyze customer deployment, adoption, and usage data to identify revenue acceleration opportunities.
• Experience managing enterprise accounts with technically complex deployments — device management, IoT platforms, Physical AI, logistics tech, or similar.
• 3+ years in a post-sale role with documented ownership of expansion outcomes.
• Strong communication (both written and verbal), prioritization, and organizational skills.
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
• Ability to manage multiple projects with strong attention to detail in a fast-paced environment and adapt to changes.
• Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights.

Skills

• Strong ability to drive measurable activation, expansion, retention, or renewal outcomes within enterprise accounts.
• Strong executive presence with experience presenting to VP and C-level stakeholders.
• Ability to analyze customer deployment, adoption, and usage data to identify revenue acceleration opportunities.
• Experience managing enterprise accounts with technically complex deployments — device management, IoT platforms, Physical AI, logistics tech, or similar.
• 3+ years in a post-sale role with documented ownership of expansion outcomes.
• Strong communication (both written and verbal), prioritization, and organizational skills.
• Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
• Ability to manage multiple projects with strong attention to detail in a fast-paced environment and adapt to changes.
• Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights.

Benefits

• Medical, Dental, Vision 100% covered by the company.
• 401K.
• Pet insurance.
• Unlimited paid time off policy.
• Wide variety of snacks in the office.
• Family Benefits: Maternity and Parental leave.
• “Winter break” during holiday season.