Account Manager

About the role

Taylor Corporation is seeking an Account Manager to join the Venture Solutions team in Fort Worth, TX. The Account Manager role is responsible for ensuring client satisfaction and revenue optimization by managing the client relationship, providing leadership and guidance to other team members, and overseeing billing and invoicing processes.

Responsibilities

• Oversee industry leading accounts
• Drive the revenue growth within your assigned portfolio
• Develop process improvement for assigned portfolio when needed
• Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies
• Review and oversee job reconciliation data to identify and ensure all issues are addressed
• Generate and provide reports to clients or internal teams as required
• Plan, manage & execute medium to large scale client change requests & projects
• Monitor open tickets and assist in ticket management and resolution
• Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner
• Use your experience and knowledge to train, mentor and guide your colleagues
• Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process
• Plan and conduct clients’ Business Reviews (monthly, quarterly, annually)
• Manage and oversee inventory control and supply chain coordination
• Oversee all daily client deliverables, ensuring processes for your clients are being completed as expected
• Lead profitability reviews and assist in pricing updates
• Ensure SLA & quality metrics are being met for clients
• Host, coordinate and participate in on-site client visits
• Work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off-site entertainment needs

Requirements

2 Years of Account Management or mortgage servicing experience

Effective communication and presentation skills

Have the ability to convey information in emails, project collaboration tools, reports & meetings

Analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions

Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration

Proven ability to perform efficiently under tight deadlines without compromising quality or standards

Qualifications

Ability to lead cross-functional teams to meet a common goal

Skills

Strong organizational and time management skills

Proficiency in Microsoft Office Suite

Benefits

Taylor Corporation offers a comprehensive benefits package including:

• Choice of several health plans
• Dental and vision coverage
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay

Pay

Competitive salary based on experience

Schedule

Monday - Friday, 8:00am - 5:00pm in office

Contact Information

To apply, please visit our careers page or email us at [email protected]