Account Manager

Job Description

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits.

Responsibilities

• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsors to ensure achievement of collection operation and annual goals.
• Carefully coordinate activities with appropriate collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures, and other related regulatory requirements.
• Develop a working knowledge of the community, its government, demographics, and organizations. Apply that knowledge to all aspects of servicing sponsor groups and the expansion of the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on sponsor group performance.
• Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum one-year related experience required or equivalent combination of education and related experience required.
• Management Experience: N/A

Skills and Abilities

• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communications skills, including training and presentation skills is required.
• A current valid driver's license and good driving record is required.
• Able to work on a team.

Benefits

• Salary starts at $52,000 + a monthly incentive.
• Scope: Individual contributor that works under close supervision. Uses technical knowledge to solve routine types of problems.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Travel

• May be required to travel to sites throughout the Red Cross organization.

Combination of Candidate's Education and General Experience

• Satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Disclaimer

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.

Specific Vision Abilities

• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Moderate noise (i.e. business office with computers, phones, and printers, light traffic).

Ability to Work in a Small Cubicle and Have the Ability to Sit at a Computer Terminal for an Extended Period of Time

• The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic).

Disclaimer

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.

Equal Opportunity Employer

• The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.