Account Manager

WIN Waste Innovations is committed to delivering essential waste management solutions while preserving the environment for future generations.

About the role

The Account Manager generates revenue growth by using a consultative selling approach to retain current customers and achieve budgeted sales goals. This role involves developing and implementing retention strategies, negotiating to preserve business, and maintaining high customer satisfaction.

Responsibilities

• Establish and maintain a high level of customer satisfaction, including meeting customer retention goals.
• Communicate with and work alongside the Sales Manager to resolve unique customer issues or concerns.
• Reduce lost accounts by diffusing cancellation requests.
• Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound retention plans to improve customer service and/or profitability.
• Demonstrate expertise in waste evaluation skills and knowledge of WIN Waste Innovations services, pricing, and competition.
• Understand and effectively communicate pricing and service strategies.
• Offer and quote pricing for service on demand during customer contact.
• Proactively promote WIN Waste Innovations services to meet sales and pricing objectives.
• Identify opportunities to up-sell and cross-sell existing customers and refer opportunities appropriately.
• Proactively engage other WIN Waste Innovations business opportunities.
• Generate leads for follow-up by inside and outside sales personnel.
• Effectively use WIN Waste Innovations sales tools (e.g., Salesforce.com, TRUX, Pricing Tools).
• Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Demonstrate an understanding of appropriate local, state, and federal regulations.
• Maintain a positive work environment by acting and communicating professionally with customers, clients, vendors, co-workers, and management.

Qualifications

• Demonstrate excellent communication and problem-solving skills.
• Demonstrate excellent negotiation skills.
• Exhibit leadership abilities.
• Proficient use of personal computers and WIN Waste Innovations sales tools (e.g., Salesforce.com, TRUX, Pricing Tools).

Preferred Qualifications

• A bachelor’s degree is preferred.

Other Conditions

• This is a field position.
• Placement or advancement depends on individual performance, local market conditions, and Business Unit requirements.
• Eligible to participate in sales bonus and recognition programs after completing sales orientation and/or training.

Benefits

• Industry-leading benefits with multiple and flexible medical plans.
• Outstanding PTO program, including floating holidays.
• Strong 401k program with company match.
• Tuition reimbursement plan.
• College loan reimbursement.
• College scholarship program for dependents.
• Parental Leave Program.
• Inclusive culture with employee engagement events and resource groups.
• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability.
• Paid vacation, holidays, and personal days.