Account Manager

About the role

Versatile Credit is a leading provider of consumer financing solutions, dedicated to optimizing buying opportunities through innovative technology and strategic partnerships across various industries. Recently acquired by Synchrony, Versatile continues to serve its merchant, lender, and solution provider clients, leveraging its robust technology and expertise.

Essential Responsibilities

• Develop a deep understanding of Versatile’s Home Improvement solution, including both technical and non-technical aspects.
• Build and maintain strong relationships with key account stakeholders, providing strategic advice and support.
• Coordinate cross-functional launches, ensuring customers and internal teams are informed about new capabilities, use cases, dependencies, and expected value.
• Analyze issues arising with assigned customers, assess their impact, and collaborate on developing business solutions to address them.
• Perform basic software requirements gathering and analysis for project requests from assigned customers.
• Interface between users, technical staff, and project management to ensure timely completion of key project deliverables.
• Act as a liaison between assigned accounts and internal Support and Technology teams, raising concerns, identifying solutions, and driving improvements.
• Lead Business Reviews with assigned customers, using analytics and performance metrics to demonstrate value, identify trends, recommend improvements, and establish action plans.
• Perform other duties and special projects as assigned.

Qualifications/Requirements

• 2+ years' experience in a customer-facing role, preferably in Customer Success, Account Management, or Customer Support in the Software or Home Improvement sectors.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving skills and the ability to think strategically.
• Experience working with CRM software (e.g., Salesforce) and other customer success tools (e.g., Jira) is a plus.
• Strong business acumen with the ability to understand customer objectives and translate them into measurable business outcomes.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Ability and flexibility to travel for business as required.

Salary Range

The salary range for this position is $60,000.00 - $112,000.00 USD annually, with an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market conditions in California, New York Metro, and Seattle.