Account Manager

Key Responsibilities

• Serve as primary point of contact for assigned customer accounts
• Own day-to-day customer health and satisfaction for your portfolio
• Lead Annual Benefits Planning (ABP) process for assigned accounts with senior AM guidance and support
• Cook up customer requests across internal teams
• Coordinate (not execute) customer requests across internal teams
• Maintain awareness of escalation status and communicate next steps to customers
• Coordinate resources to create exceptional member experiences during critical situations
• Partner with senior account managers on complex situations and escalations

Required Qualifications

• 2+ years of customer-facing experience in account management, customer success, or client services
• Strong organizational and coordination skills
• Excellent written and verbal communication abilities
• Ability to learn complex products and systems quickly
• Customer-first mindset with focus on problem-solving
• Benefits, insurance, or healthcare experience helpful but not required

Pay

An annual salary of $85,000 plus bonus based on company performance and customer retention goals.

Schedule

This is a 100% remote position aligned with US Pacific Time.