Account Manager

About the Role

Reports To: Service Center Leader. Customers Served: External – all Summit customers assigned and others as necessary; Internal – customer service representatives, operations manager, and service center leader.

Armed with superior product knowledge, strong negotiating skills, and the support services he or she needs, the Account Manager will work with the rest of the sales team to cultivate long‑term relationships with new and established customers by promising and delivering exceptional customer service. This role involves researching new strategic account opportunities, following‑up with current and potential customers in a timely manner, and regularly visiting existing and potential customers at various locations. Solution selling utilizing an understanding of Summit’s competitive advantages is required along with exceptional skills in analysis and the ability to quickly master information about Summit’s products and services.

Responsibilities

• Thoroughly understand all product benefits, product warranties and Summit services that can be offered to customers.
• Call upon customer accounts to sell Summit products and services.
• Regular, frequent travel to customer sites and other locations using a Summit vehicle or personal reliable transportation.
• Negotiate profitable pricing with customers and suppliers.
• Provide timely and accurate quote information and respond to customer requirements, issues and information requests.
• Exercise discretionary authority to determine and provide specific customer pricing, purchase materials specific to customer orders and maintain service standards.
• Work cooperatively with customer service representatives to proactively follow up on customers’ orders, challenges and needs.
• Resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.
• Assist in collecting funds from accounts payable when necessary.

Essential Skills

• Significant sales and negotiating experience with an electrical supply distributor, manufacturer, or rep agency.
• Strong customer service orientation.
• Time management – ability to organize and manage multiple priorities.
• Ability to resolve complex business issues; be forceful yet diplomatic to achieve win‑win outcomes.
• Flexibility – ability to effectively adapt to change.
• Clean driving record and current insurance.
• Minimum education: high school diploma or equivalent.

Beneficial Skills

• Quantifiable success in formulating sales strategies and driving sales performance.
• Familiarity and a solid reputation for integrity and results with Summit’s customers, competitors, and suppliers.
• Successful experience with ERP systems (preferably SAP) and BI tools.
• Ability to perform duties with minimal supervision.
• Completion of EPEC Silver and/or Gold.
• Physical ability to travel to customer sites and perform the same tasks as customer service representatives and counter sales associates.
• Consistent use of keyboard and mouse.

Benefits

• Healthcare plans, dental & vision.
• Paid time off and paid parental leave.
• 401(k) retirement savings with company match.
• Professional and personal development programs.
• Opportunity to become a shareholder.
• Employer‑paid short‑ and long‑term disability.
• Employer‑paid life insurance for spouse and dependents.
• Robust wellness program and gym reimbursement.
• Employee Referral Program and Employee Assistance Program (EAP).
• Tuition reimbursement and earned wage access.
• Military‑friendly policies and employee resource groups (ERGs).

About Summit Electric Supply

Summit Electric Supply is a dynamic electrical distributor serving contractors across Arizona, New Mexico, Texas, and Louisiana. As part of the Sonepar group—the world’s #1 electrical distributor with over 45,000 associates—Summit offers a supportive culture, generous commission plans, ongoing product training, and opportunities for career growth.