Account Manager

Summary

Salary: $90,000 - $120,000
The pay rate for the successful candidate will depend on geographic location.

Additional Offerings

• Mobile Phone Allowance paid monthly
• Bonus eligible

Responsibilities

• Maintain and expand relationships with important large customers
• Represent the entire range of Workplace services to assigned customers
• Lead the customer account planning cycle and ensure assigned customers' needs and expectations are met by the company
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Cook up productive involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Achieve assigned sales quota in designated strategic accounts
• Achieve strategic customer objectives defined by company management
• Maintain high customer satisfaction ratings that meet company standards
• Complete required training and development objectives within the assigned time frame
• Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners
• Present new Suddath programs to existing accounts
• Price and present special projects

Qualifications

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision
• Ability to lead large corporate meetings with customers
• Must be able to travel as needed