Account Manager

About the role

The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Responsibilities

• Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
• Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
• Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
• Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
• Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
• Utilize customer engineering change control systems to access & manage engineering change orders.
• Carefully coordinate order processing & monitor delivery status to ensure timely fulfillment.
• Support recovery of past due balances through proactive communication & collaboration with finance teams.
• Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
• Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
• Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
• Provide support for service channels as needed.

Qualifications

• Show strong interpersonal & communication skills.
• Ability to manage multiple priorities & work independently.
• High level of discretion & professionalism.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Familiarity with automotive industry standards & practices is a plus.

Education & Experience

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford.

Benefits

Our benefits package is designed to support your wellbeing, growth, and life outside of work. Competitive compensation package, including base pay, regular salary reviews, and short-term incentive opportunities. Comprehensive health benefits, including medical, dental, and vision coverage with eligibility starting day one. Paid time off for vacation, holidays, sick time, and bereavement for eligible employees. 401(k) retirement savings plan with company match up to 5 percent and immediate vesting. Company-paid life insurance coverage to support you and your beneficiaries. Wellness program supporting physical, emotional, and financial wellbeing, plus opportunities to volunteer and give back to your community. Additional local benefits may apply depending on location or facility.

Pay

TBD

Schedule

TBD

Skills

N/A

Benefits

N/A

Pay

TBD

Schedule

TBD

Company

Strattec is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, and age.