Account Manager

About the role

The Account Manager is responsible for the overall satisfaction, health, product usage, and retention of Storable’s Risk partners. This role focuses on proactively identifying and mitigating risk, strengthening long-term relationships, and driving adoption and performance across Storable’s risk products.

Responsibilities

• Build and maintain strong, long-term relationships with assigned partners
• Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
• Clearly communicate partner needs and risk mitigation requirements across internal teams
• Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
• Identify growth opportunities by analyzing product usage, performance trends, and partner needs
• Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
• Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
• Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
• Leverage CRM and Client Success tools to track engagement, account health, and retention metrics

Requirements

• 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
• Experience with consultative selling and identifying upsell and cross-sell opportunities
• Strong relationship management skills with a proactive, partner-first mindset
• Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
• Hightly organized, detail-oriented, and operationally disciplined
• Strong problem-solving skills with the ability to assess risk and develop proactive solutions
• Self-motivated with the ability to operate effectively in a fast-paced environment
• Adaptable to changing priorities, processes, and business needs
• Bachelor’s degree preferred

Qualifications

• Willingness to travel to client sites and industry events as needed
• Property & Casualty license, or willingness to obtain one

Skills

• Consultative selling
• Up-selling and cross-selling
• Relationship management
• CRM and Client Success tool proficiency
• Problem-solving
• Adaptability

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus an HRA to help offset your deductible
• Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!

Pay

Market range for Sales Executive varying levels: $50,000 - $125,000 OTE (compensation plans are determined based on experience and level; uncapped commission).

Position Pay Range : $50,000 USD - $70,000 USD