Account Manager

About the role

The Account Manager (AM) works to improve STI Polymer’s market position and achieve financial growth goals. This person partners with the Leadership Team to define long-term market share opportunities. In addition, he/she builds key customer relationships, identifies sales opportunities, negotiates, closes new sales opportunities, and maintains extensive knowledge of current market conditions.

Responsibilities

• Follow up on inbound marketing leads, or other means of generating interest from potential or existing customers that are in alignment with STI Polymer’s target market.
• Plan persuasive approaches and pitches that will convince potential customers to engage with the company.
• Develop a rapport with new customers, identify possible polymer opportunities and provide support that will continually improve the relationship.
• Grow existing accounts by ensuring they are aware of the capabilities of STI Polymer.
• Work with internal teammates to maintain customer satisfaction.
• Develop the pipeline of new sales coming into the company.
• Attend industry functions, provide feedback and information on market trends, present to and consult with the Leadership Team on sales trends, identify opportunities for campaigns, partner relationships, and marketing opportunities that will lead to an increase in sales.
• Enhance the company’s performance by fully understanding the company’s goals and purpose.
• Ensure that data is accurately entered and managed within the company’s CRM, accurately forecast sales opportunities and ensure they are met, track and record all sales activity to provide a centralized hub for all account communication history and notes, work with customers and internal teammates to ensure that customer specifications are gathered within a timely manner to ensure STI Polymer will meet quality requirements, develop and maintain a thorough understanding of the company’s capabilities, service offerings and people resources, stay current with industry related trends through research and trade related reading.

Requirements

• 3-5 years of successful B2B outside sales experience selling to manufacturers or 3-5 years of successful technical service experience.
• A Bachelor’s degree in chemistry, engineering or another scientific major is preferred, but not required.
• Networking, Written and Oral Skills, Closing Skills, Motivation for Sales, Identification of Customer Needs and Challenges, Sales Planning, Market Knowledge, Meeting Sales Goals, Professionalism, CRM discipline, well-rounded Microsoft Office software skills.

Qualifications

• Industry experience in the Pressure Sensitive Adhesive (PSA) industry is preferred, but not required.
• Submit internal progress reports as requested. Attend Sales meetings.
• Ensure that data is accurately entered and managed within the company’s CRM.
• Accurately forecast sales opportunities and ensure they are met.
• Track and record all sales activity to provide a centralized hub for all account communication history and notes.
• Work with customers and internal teammates to ensure that customer specifications are gathered within a timely manner to ensure STI Polymer will meet quality requirements.
• Develop and maintain a thorough understanding of the company’s capabilities, service offerings and people resources.
• Stay current with industry related trends through research and trade related reading.