Account Manager

About the role

We are looking for an Account Manager to join our go-to-market team. In this role, you will own a large segment of Stedi’s fastest growing customers. You will have an outsized impact on Stedi’s overall revenue by identifying expansion opportunities, partnerships, and more.

Responsibilities

• Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR).
• Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth.
• Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption.
• Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings.
• Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption.
• Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements.

Requirements

• 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience.
• A strong track record of supporting customers as they adopt and utilize technical API-driven products.
• Experience getting contracts signed.
• Previous healthcare experience, specifically software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems.
• Comfortable working with technical API products.
• Understanding how to work with, sell, and support technical product offerings - speaking the language and exhibiting genuine curiosity around the product you sell.
• Exceptional at staying on top of many open threads simultaneously.
• Hyper-responsive, organized, and thorough. Almost never drops balls.
• Strives to become the customer’s most trusted advisor.
• Helps customers use the Stedi platform as it exists today and helps customers innovate on the platform to drive real business outcomes for them and their partners.

Qualifications

• Low ego.
• Does what it takes to get the job done.
• Resourceful, self-motivated, self-disciplined, and not waits to be told what to do.
• Moves fast. Responds with urgency both externally to customers and internally to stakeholders, communicates what you are working on, and proactively asks for help or feedback when needed.

Skills

• Exceptional communication skills.
• Ability to build and maintain strong relationships.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of healthcare industry and technical API products.

Benefits

• Lightning in a bottle: engineers and designers shipping products week in and week out;
• A lean business team supporting the company’s infrastructure;
• Passion for automation and eliminating toil;
• $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

Pay

The annual compensation range for this role is $150K-190K. For roles with a variable component, the range provided is the role’s On Target Earnings ("OTE") range, which means that the range is inclusive of the sales commissions or bonus target and annual base salary. This range may be inclusive of multiple experience levels at Stedi and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, location, and qualifications.