Account Manager

Key Responsibilities & Objectives

• Serve as the primary operational stakeholder and escalation lead for high-visibility strategic accounts and executive sponsors.
• Build and nurture deep, trust-based partnerships with senior decision-makers to understand their unique workflows and optimize their platform satisfaction.
• Develop and execute comprehensive account plans that safeguard retention and align with corporate growth metrics.
• Lead structured Quarterly Business Reviews (QBRs) to deliver data-driven performance insights, analyze volume trends, and uncover expanded features or product add-on opportunities.
• Partner closely with Solutions Engineering, Product, and Implementations to manage complex client onboarding, platform integrations, and API deployments.
• Serve as an operational anchor during critical platform availability or service disruptions.
• Drive partner engagement for commercialization of net-new features and tools.
• Proactively audit residual reporting, month-end billing validation, and miscellaneous fees to guarantee revenue accuracy.
• Partner closely with Underwriting and Risk teams to handle complex vertical requirements, clear account holds, and streamline the merchant boarding pipeline.
• Continuously monitor support ticketing trends and identify global challenges, developing standard operating procedures (SOPs) to refine internal tools and elevate the partner experience.

Requirements

• Bachelor’s degree in Business, Technology, or a related field (or equivalent practical work experience)
• 3+ years of experience in Account Management
• Knowledge of payment processing architecture, card brand compliance and SaaS integration workflows
• Outstanding executive communication, attention to detail and relationship-building capabilities with a proven track record of influencing C-suite stakeholders
• Advanced proficiency navigating modern CRM architectures (HubSpot preferred), issue tracking environments (Jira) and Microsoft Office Suite
• A data-driven, proactive self-starter who rejects the "not my job" mentality and embraces a collaborative, customer-centric framework

Work Environment & Demands

• Primarily a remote or structured hybrid setting
• Occasional travel required for on-site partner QBRs, industry conferences, and executive summits

Pay

$90,000 - $110,000