Account Manager

About the role

We’re hiring an Account Manager to own the renewal, expansion, and upsell components of our revenue engine. You’ll be the strategic partner for our enterprise clients, ensuring they maximize value from the Starbridge platform while driving sustainable growth through best-in-class net revenue retention. This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business.

Responsibilities

• Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star
• Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level
• Conduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmap
• Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities
• Drive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform

Requirements

• Proven CSM or Account Management success: You’ve got 2-3 years of a strong track record of exceeding NRR targets. You've owned renewals and upsells in previous roles, ideally at a B2B SaaS company
• Command executive presence: You can walk into a room of senior executives and lead strategic discussions with confidence and credibility
• Affinity for AI’s GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you’re excited to be part of that evolution
• Thriving in ambiguity: As a founding hire, you’re comfortable building processes from the ground up and wearing multiple hats
• Relevant market experience: Bonus points for experience in government, education, or public sector sales

Qualifications

• Experience in B2B SaaS industry
• Strong communication and relationship-building skills
• Ability to manage multiple projects simultaneously
• Passion for using technology to drive business growth

Skills

• Customer Relationship Management
• Strategic Planning
• Executive Presence
• Business Acumen
• Collaboration and Teamwork

Benefits

• Competitive salary + early-stage equity
• Comprehensive medical, dental, and vision insurance
• Company-provided lunch in the office every day
• 75% coverage of Chelsea Piers Fitness membership
• Unlimited Paid Time Off
• Regular offsites (NYC + global locations)

Pay

$150K - $200K

Schedule

Full-time