Account Manager
About the role
CM&F Group is seeking an Account Manager who will act as a liaison, provide product/services information, and resolve customer issues. Ideal candidates are enthusiastic, patient, empathetic, and communicative.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain high customer satisfaction by meeting personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements
- Active Property and Casualty License preferred
- Bilingual (English/Spanish) a plus
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree, but Bachelors Preferred
Qualifications
- Active Property and Casualty License preferred
- Bilingual (English/Spanish) a plus
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree, but Bachelors Preferred
Benefits
HUB International offers comprehensive benefits and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.
Pay
The expected salary range for this position is $50,000-$60,000 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.
Schedule
No travel required.
Skills
Active Property and Casualty License preferred, bilingual (English/Spanish) a plus, proven customer support experience or experience as a client service representative, track record of over-achieving quota, strong phone contact handling skills and active listening, familiarity with CRM systems and practices, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, ability to multi-task, prioritize, and manage time effectively, high school degree, but Bachelors Preferred.
Benefits
Comprehensive benefits and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.
Pay
The expected salary range for this position is $50,000-$60,000 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.
Schedule
No travel required.