Account Manager

What will you do?

As An Account Manager At Spade, You'll Contribute Directly To Spade’s Revenue Growth By Owning The Strategic Relationships And Growth Trajectory For Our Customers. You'll Manage Implementations, Drive Product Adoption And Expansion, And Build Deep Partnerships With The World’s Leading Fintechs And Financial Institutions. You Will Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor

Partner with Sales on pre-signature deals to ensure clean handoffs, then run implementations on time and on scope — holding both Spade and the customer accountable to milestones

Drive renewals and pricing negotiations, including multi-year commitments and conversations on over-utilization or scope changes

Expand by spotting opportunities and selling customers into new Spade products

Build executive relationships at each customer — understanding their roadmap, org structure, and strategic priorities — and run QBRs, executive briefings, and onsite visits that move the relationship forward

Partner with engineering and product on technical investigations and root cause analysis, and translate customer feedback into prioritized roadmap asks

Build the post-sales playbooks, SOPs, and account frameworks that let Spade scale

What experience, skills, and qualifications are necessary?

• Must-have:

  • 5+ years of experience, including 3+ years of account management, sales, or customer success experience for a technical product
  • Experience carrying a quota with responsibility for account growth, upsells, and renewals
  • 2+ years of experience in fintech, banking, or payments
  • Experience owning commercial outcomes — a quota, NRR target, or revenue retention number
  • Experience leading contract renewals and negotiating commercial terms
  • Comfort using AI, automation, and self-built workflows to scale yourself
  • Based in NYC with ability to work out of our Flatiron office at least 2 days/week

• Nice-to-have:

  • Experience supporting both fintech and bank/financial institution customers
  • Experience with transaction or payments data
  • Experience with API or data products
  • Experience building post-sales playbooks, SOPs, or operating frameworks from scratch

Why join Spade?

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.

• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.

• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

• Benefits Include Competitive compensation and equity package

• Full medical, dental, and vision benefits for US-based employees

• Life & short-term disability insurance

• Unlimited PTO

• Early exercise program

• Extended post-termination exercise period

• 401K for retirement planning

• Paid parental leave

• Work from home stipend

Salary Range

The anticipated base salary range for this role is listed above (in USD).

Diversity & Inclusion

At Spade, we believe in diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.