Account Manager

Key Responsibilities

• Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
• Serve as the primary point of contact and customer advocate within Simpro.
• Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Manage the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets.
• Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs.
• Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
• Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.

What You'll Bring to the Table

• Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.
• Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
• Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• Self-Motivated: A proactive, organized, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

About the Role

As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.

Requirements

• Proven experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• A strong track record of consistently meeting and exceeding renewal and expansion sales targets.
• Comfortable negotiating contracts and closing deals.
• Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed.
• Proficient with CRM software (Salesforce experience is a plus).
• A proactive, organized, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.

Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Experience: Minimum 3 years of relevant experience in a B2B Account Management or Customer Success role.
• Technical Skills: Proficiency with CRM software (Salesforce experience is a plus).

Skills

• Customer Relationship Management
• Account Management
• Business Development
• CRM Software (Salesforce)
• Communication and Interpersonal Skills

Benefits

• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible work hours.

Equal Opportunity Employer

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.